We provide a full 12 month guarantee on all our work. All of our terms and conditions, including our full written guarantee, and customer rights are clearly stated on the back of our invoices.
Our labour is backed by our own guarantee of workmanship that is second to none and all materials and products are covered by full manufacturers’ warrantees. We also undertake to take up customer complaints or queries with manufacturers whenever possible.
Our livelihood depends on your satisfaction. A huge amount of our work comes from customer recommendations, so your guarantee of excellent service and workmanship comes from our determination to protect our hard earned reputation.
Cear catering equipment and repair Directors or Supervisors, will call free of charge to inspect work and advise customers on the most appropriate course of action, where required.
Any defects arising from faulty installation or repair work, that may require rectification, and that occur within the guarantee period, are treated as a priority and will be dealt with at the customer’s earliest possible convenience.
Problems which arise outside the company’s standard guarantee period will also be given priority may and any work that needs to be rectified will be dealt with at the customer’s earliest possible convenience. Any work rectified outside this period will be chargeable but this may be at a reduced rate, at the company’s discretion.
If you have any unresolved queries, require further information or fail to be completely satisfied with any work carried out by CEAR catering equipment and repair then please contact us, quoting your invoice number, using the contact details below and we will deal with the matter immediately.